Returns Policy

Hearing’s pretty personal. So if you try SHIFT and don’t love it within 30 days, we’ll refund it.

Our returns policy

We give you a 30 day money-back guarantee from the time you receive your SHIFT package. Please reach out to us within that period if you run into any issues, so we can help resolve them. 

Remember, it takes a bit of time and patience to get used to how things feel and sound with new hearing devices. But—if you ultimately decide that SHIFT isn’t the best fit for you, simply contact us for return instructions on 1300 744 382 or via